Refund and Cancellation Policy

At UC Official Reseller, we strive to provide the best service to our customers. Since we deal with digital products (BGMI UC), please read our refund and cancellation policy carefully before making a purchase.

1. Digital Product Nature

  • All products sold on UC Official Reseller are digital assets (in-game currency). Once the UC is successfully transferred to your Player ID, the service is considered “consumed.”

  • Due to the nature of these digital goods, we generally do not offer refunds once an order has been completed.

2. Cancellation Policy

  • Orders cannot be cancelled once the payment is confirmed. Our automated system begins the processing and delivery immediately to ensure the fastest service.

  • Please double-check your Player ID and the selected plan before proceeding to payment.

3. Refund Eligibility

Refunds will only be considered under the following specific circumstances:

  • Failed Delivery: If the payment was successful but the UC was not credited to your account within 24 hours due to a technical error on our end.

  • Double Payment: If you were charged twice for a single transaction due to a payment gateway glitch. In such cases, the duplicate amount will be refunded to the original payment source.

4. Non-Refundable Scenarios

No refund will be issued in the following cases:

  • You provided an incorrect Player ID.

  • You changed your mind after the UC has been delivered.

  • Your game account is banned or restricted by the game developers for any reason.

  • You claim the UC was not received, but our system logs show a successful delivery to the ID provided.

5. Refund Process

  • To request a refund for a failed delivery or double payment, please contact our support team at [Your Email Address] with your transaction ID and a screenshot of the payment.

  • Once your claim is verified, the refund will be processed within 5-7 business days to your original payment method (UPI/Bank Account).

6. Contact Us

If you have any questions or face any issues with your order, our 24/7 support team is here to help. Reach out to us through our Contact Us page.

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